Refunds and cancellations

Deposits

When you pay online, the deposit is half the service price, rounded to whole dollars. It comes off your bill on the day. Your card may be charged sales tax on top of the deposit; that tax is shown at checkout.

Appointments over two hours, bookings less than 48 hours away, and anyone with a past no-show or late cancellation need a deposit. Other bookings can choose to pay at the salon instead.

Cancelling

• 48 hours or more before: the deposit is refunded in full, including any card tax, to the card you paid with (through Stripe, our payment processor).
• Less than 48 hours before: the deposit is kept. That chair was held for you and usually can't be filled that late.
• No-show: the deposit is kept, and your next booking needs a deposit.

If a deposit was paid with a gift card or reward code, a cancellation 48+ hours out puts the amount back on the card. Inside 48 hours it is kept, same as a card deposit.

If the studio has to cancel or move you, you get your deposit back whatever the timing, and no penalty goes on your account.

Rescheduling

• With a paid deposit: move it free as often as you like while your appointment is 48+ hours away. Once it's inside 48 hours you get one more free move, to any open time. After that it can't be moved: keep it, or cancel and the deposit is kept.
• The deposit moves with the booking. Moving never charges you again and never refunds. If you cancel later, the 48-hour rule counts from the new time.
• Paying at the salon: two free moves in total, as long as both the current time and the new time are 48+ hours away. Inside 48 hours, or to a new time less than 48 hours away, you pay the half deposit to move it. Your original time stays booked until that payment goes through.
• If you have a past no-show or late cancellation on file, moving a pay-at-salon booking needs the half deposit.
• After a pay-at-salon move you'll get a fresh 48-hour reminder for the new time, and you'll need to confirm again from it.
• To change to a different service, cancel and book again.
• Only confirmed, upcoming bookings can be moved. If the studio moves you, it's free and doesn't use any of your moves.

Pay-at-salon bookings

These hold your time but don't guarantee it. The 48-hour reminder email has a "Yes, I'm coming" button. If you don't confirm in time, the slot is released to the waitlist and we email you to say so. A late cancellation or no-show on a pay-at-salon booking means your next booking needs a deposit.

Gift cards and reward codes

Gift cards can't be refunded or swapped for cash, and they don't expire. Stamp-card reward codes ($25 after five visits) expire 12 months after they're issued and can be used once. An unpaid gift card is never active.

How long refunds take

Refunds usually show on your statement in 5 to 10 business days, depending on your bank.

Questions

Email hello@marloweandash.senally.com or call (863) 695-9223. You can cancel or move a booking yourself from My bookings or the link in your confirmation email.